Town Fair Tire

This is the second email I'm sending and 2 unanswered messages from Rich Allen. On October 29th, 2022, I brought my vehicle in for installation of new tires.

I bought a set of Crosswinds at approximately 130.00 plus I paid for mounting balancing disposal and manufacture alignment. When all was said and done, I spent 789.00 which was a fair price. When I dropped my car off there was no issue with the ride it was simply time for new tires seeing as the winter was coming and I wanted to make sure I had decent treads on my tires for the winter. After receiving the keys to my vehicle, I drove it home and to work the next day.

On my way to work I noticed the car was shaking as if the tires were out of balance. I called Townfair to see if they could check the vehicle and they had little availability to check my car that day, so they penciled me in for a re-balance on that Wednesday. Seeing as worked within 2 miles of another town fair tire I decided to drop the car off the next day and leave it there to pick up after I got out of work to perform the task. When picking the car up I drove straight home and still the car was shaking at speeds of 55MPH or higher.

I took a video of a bag of chips on my passenger side seat shaking abnormally on a newly paved road. Townfair did offer to try to balance the tires one more time and if that didn't work, they would offer to replace my tires with an upgraded set. As result would have Townfair replaced the tires. We repeated this process again after towfair stated they found 1 bad tire on the second set which were a set of Arroyo Tires.

At this point the car was still shaking. I brought the vehicle back to Townfair Chicopee and the also offered to upgrade the tires to a set of Faulken tires. Losing faith that this was the issue I still agreed to allow townfair Chicopee to try to resolve the issue. After the upgrade I then got in contact with Rich Allen over the phone where he offered to have Townfair Chicopee "thoroughly inspect" my Rims in case of any damage.

Pleased with the offer to resolve the matter I agreed. After dropping the car off i received a call from townfair in Chicopee and they stated the vehicle had 2 bent rims they stated this was likely from potholes. I contested this since I would have had to hit a pothole pretty hard to bend the rims but regardless Rich Allen agreed to make a customer concession and meet halfway on a new rim and tire package to get the car to run correctly. Feeling that there was no other option i felt forced to have to agree if I wanted to get my car running the way it did before I dropped it off to Townfair.

A few days later i dropped the car off to have a new set of rims installed. Driving the car home to my surprise this did not solve the issue. I immediately called TownFair Chicopee and informed them on my ride home that the car was still shaking. The very next morning I dropped the car off and left my key in the early bird drop off.

I called the Chicopee store when the opened and explained again what was happening and i welcomed the manager to take the car for a ride so he can see for himself. Shortly within the hour the manager called and stated he took the car for a ride and saw exactly what i was talking about. They agreed to try to put the OEM tires on the car with the new rims to see if that resolved the issue. Low and behold the car still shook on the highway or at speeds greater than 55.

Frustrated with the situation not being resolved I decided to take this to the dealer to rule out there was in fact an issue with my vehicle. After maxing out my credit card I intended to by Christmas gifts for my children I paid 427.12 to get my issued resolved. In the report Toyota stated the following. 67870 upon inspection test drove vehicle on the highway and found no issues.

Removed wheels and found aftermarket wheels to have wrong size hub causing wheels to not be properly centered. Customer needs to go to back to town fair tire and they need to install hub ring adaptors and retest vehicle. Additionally, to attempt to resolve the shaking I had Toyota inspect the rims by mounting the OEM tires on to the OEM Rims. I also asked that Toyota balanced the tires and to a Road force balancing on it as well.

After doing so Toyota stated the following in their report. 67870 Dismounted and balanced tires on oem wheel. Performed road force balanced. None of the oem wheels were bent and all 4 wheels has a force of 9 or under.

Max is 25. Test drove vehicle and no longer felt vibration. Had another technician test drive vehicle and he did not feel vibration either. Again, all said and done this costed me 427 additionally out of my budget.

The following day I went to townfair tire in Fitchburg where this issue started. I professionally asked to speak to manager, and I spoke with Kevin. I explained to him everything that has transpired in this summary, and he stated he would have Townfair Tire cut me a check to reimburse me for the money I spent to get this matter resolved with Toyota. Im writing to disclaim first of all that I have no complaint with the customer service but with the performance of townfair.

This should have not been something that needed to go back to Toyota to resolve.

Ive been buying tires from Townfair for well over a decade and this is the first time Ive ever had this issue. I would like to ensure that the check for reimbursement is made at a timely manner before I incur interest charges on the credit card I had to use to pay for this to be fixed.